DEPORTES J SANCHEZ

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Refund and Returns Policy

Effective Date: October 21, 2026

1. Introduction

This Refund and Returns Policy applies to all product purchases made through the official e-commerce website of DEPORTES J SANCHEZ SA, hosted at www.deportesjsanchez.com. Operating as a specialized compact fitness equipment store based in Ávila, Spain, we are fully committed to delivering high-quality, durable resistance bands, massage balls, skipping ropes, yoga blocks and other home gym accessories to every customer, and this policy is formulated in strict accordance with the EU Consumer Rights Directive (2011/83/EU) and the Spanish Royal Legislative Decree 1/2007 on the Protection of Consumers and Users, to ensure fair, clear and transparent rules for all post-purchase interactions.

One core principle that forms the foundation of this policy is explicitly stated upfront: we do not approve or process any “refund only” requests under almost all circumstances. No customer is eligible to retain any of our purchased products while receiving a full or partial cash refund, unless there are extremely rare, legally mandated exceptions that we will define in clear detail within this document. This rule is designed to protect the fairness of our operations for all shoppers, prevent fraudulent abuse of post-purchase policies that would drive up pricing for every member of our customer community, and ensure our small fitness gear business can continue to provide affordable, high-quality products to all home gym enthusiasts. This policy applies to every registered user and guest shopper who places an order on www.deportesjsanchez.com, no matter the order value, product category, or location of delivery. If you have any questions before, during or after your purchase, you can contact our support team at any time using the official contact details we provide later in this policy.

2. Our Core “No Refund Only” Rule

We want every shopper to fully understand this non-negotiable rule before you confirm your order: ‌under no regular circumstances will we process a full or partial refund for any order where you choose to keep, do not return, or discard the products you received from us‌. “Refund only” requests, including but not limited to claims of “package lost in transit” without providing an official loss confirmation from the shipping courier, claims of “product minor damage” where you refuse to send the item back for inspection, or requests to “keep the item for a partial discount while getting a partial refund” will be automatically rejected by our team, no exceptions for general cases.

This rule comes from the specific nature of our small fitness equipment business: all our products are priced at competitive, budget-friendly margins designed to make quality home workout gear accessible to as many users as possible. If we allowed customers to keep the product while receiving a refund, the accumulated losses would force us to raise the price of every subsequent item sold on our store, creating unfair extra costs for all other honest shoppers who follow the proper returns process. This policy does not in any way diminish your statutory consumer rights. You are still fully entitled to return any product that does not meet your expectations, and we will process your full refund immediately after we receive and verify the returned item back at our warehouse, with no hidden fees applied for eligible returns.

3. General Returns Eligibility Criteria

To initiate an eligible return that qualifies for your full refund after we receive the product, your return request must meet all the following clear requirements:

  1. You must submit your return application to our customer support team within 30 calendar days from the date that you successfully signed for and received your order. Any requests submitted after this 30-day window will not be accepted, unless the product has a confirmed manufacturing defect that is not visible during initial inspection.
  2. The product you are returning must be in its original, unused condition, with all original factory packaging, tags, user manuals and free bundled accessories intact. You may inspect the product just as you would in a physical brick-and-mortar store, but it cannot be assembled, used for any workout session, or show signs of wear such as scuffs on massage balls, stretched resistance bands, or frayed skipping rope handles.
  3. You must provide the original order number attached to your purchase, clear photos of the product in its original packaging, and a short description of your reason for return when submitting your return request via our official contact channel.
  4. For international orders outside of mainland Spain, you are responsible for covering the return shipping cost to send the item back to our designated warehouse address, unless the returned product has been confirmed by our team to have a manufacturing defect that originated from our production side.

Once our customer support team approves your return application, we will send you a unique return authorization number and clear shipping instructions, and you are required to send the item back within 14 calendar days after receiving this approval. Return packages sent without our official return authorization number may not be accepted by our warehouse, and this will delay the processing of your refund.

4. Exceptions That Do Not Require Product Return

There are only two extremely limited cases where we will process a refund without requiring you to send the product back to us, and these cases all require full independent verification before approval:

  1. If the delivered product is confirmed by our team to have an irreparable manufacturing defect that could pose safety risks during use (such as a resistance band that snaps with minimal tension, or a massage ball made of non-food grade hazardous material that emits strong toxic odor), and returning the faulty product back to us would create unnecessary safety or health risks for you. We will ask you to provide clear video proof of the defect, and once verified, we will process your full refund and allow you to properly dispose of the faulty item locally instead of shipping it back.
  2. If the shipping courier you used to return the item provides an official, signed written confirmation that the return package was completely lost during transit, and you provide us this official document issued directly by the courier service. After we cross-verify this information with the courier company, we will process your eligible refund without requiring you to resend the product.

No other scenarios will be accepted as valid reasons for a “refund only” request. Claims such as “I threw the product away because I thought it was broken”, “I gave the product to a friend so I can’t send it back”, or “I don’t have time to go to the post office to ship the return” do not qualify for these exceptions, and we will not process a refund for you under these circumstances.

5. Refund Processing Workflow

Once our warehouse team receives and inspects your returned product to confirm it meets all our return eligibility requirements, we will process your full original payment refund within 7 working days. The refund will be sent back to the exact original payment method you used when you placed the order, and the exact arrival time of the funds depends on the processing speed of your bank or payment service provider.

We do not offer exchange services as a standalone option. If you wish to get a different size, different tension level of resistance band, or different variant of a product you purchased, you can simply return the original item following our eligible return process, receive your full refund, and place a new order for the correct product variant directly on www.deportesjsanchez.com. You will not be charged any extra restocking fee for eligible standard returns.

6. Damaged and Wrong Shipment Policy

If you receive an order that is physically damaged during delivery, or if we shipped the wrong product that does not match what you ordered on our website, you must contact our support team within 48 hours after you sign for the package, and provide clear photos of the outer shipping box and the content inside the package. After we confirm the issue, we will cover the full cost of the return shipping for this item, arrange for a courier to pick up the package from your address, and process your full refund or ship the correct product to you at no extra cost. We will never ask you to pay any fees for returns related to shipping damage or our own shipment error.

7. Contact Information

For all return related inquiries, to submit a return application, or ask for clarification on any clause of this Refund and Returns Policy, you can reach out to DEPORTES J SANCHEZ SA via:

  • Contact email: pixelr@deportesjsanchez.com
  • Physical address: Calle Duque de Alba, 8, 05001 Ávila, Spain
  • Telephone: +34 920 223 646

Our customer support team will respond to your return related request within 24 working hours, and we will work with you to resolve all post-purchase issues in a way that is fair, compliant, and respects both your consumer rights and our operational policies.