DEPORTES J SANCHEZ

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Shipping Policy

Effective Date: October 21, 2026

1. Introduction

This Shipping Policy outlines all clear, transparent shipping, delivery, and order dispatch rules for every purchase placed on the official e-commerce platform of DEPORTES J SANCHEZ SA, www.deportesjsanchez.com, your trusted local compact home fitness gear store based in Ávila, Spain. As a team of fitness enthusiasts ourselves, we know that waiting for your new resistance bands, massage balls, skipping ropes or yoga blocks to arrive is the most anticipated step of upgrading your home workout setup, so we have designed our entire shipping workflow to be fast, reliable, and fully traceable for every shopper. This policy is formulated in full compliance with the EU Consumer Rights Directive and Spanish local e-commerce regulations, to make sure you have full visibility over every stage of your order’s journey from our local warehouse to your front door. If you have any questions about shipping timelines, delivery restrictions, or order tracking at any point, you can contact our support team anytime via the official contact details shared at the end of this policy.

2. Order Processing and Dispatch Timeline

All orders placed on www.deportesjsanchez.com go through a strict verification and preparation process before they leave our warehouse located in Ávila, Spain. We operate our order processing workflow from 9:00 AM to 6:00 PM local Spanish time, from Monday to Friday, excluding official national public holidays in Spain.

For all orders that complete payment verification before 2:00 PM on a working day, we guarantee that our warehouse team will finish picking, quality checking, securely packaging your selected fitness products, and hand the parcel over to our partnered courier on the very same working day. Any orders that complete payment after 2:00 PM on a working day, or orders placed on weekends or public holidays, will be processed and dispatched on the next upcoming working day. Before dispatching your order, our team will conduct a quick double check to confirm all items you ordered match the product specifications, are free of manufacturing defects, and are packed with protective cushioning material to avoid any possible damage during transit. You will receive an automatic confirmation email right after your order is dispatched, which will include your unique parcel tracking link and all relevant courier information.

3. Shipping Service Zones and Corresponding Rates

We offer tiered, transparent shipping services for different delivery zones, with no hidden unexpected checkout fees added to your order:

  1. ‌Domestic Shipping (Mainland Spain including the Balearic Islands)‌:
    • Standard delivery: Flat shipping rate of 2.99 EUR, free shipping automatically applied for all orders over 35 EUR. Delivery time ranges from 2 to 4 working days after dispatch.
    • Express next-day delivery: Flat shipping rate of 6.99 EUR, available for all urban areas on mainland Spain, your order will be delivered before 7 PM on the working day after it is dispatched.
  2. ‌European Economic Area (EEA) Countries‌:
    • Standard tracked shipping: Flat rate of 5.99 EUR, free shipping for all orders over 75 EUR. Estimated delivery time is 5 to 8 working days after dispatch, all parcels come with full end-to-end tracking that you can access 24/7 via the link in your dispatch email.
  3. ‌Other Eligible International Destinations‌:
    We currently offer tracked shipping to the United Kingdom, Switzerland, and select non-EEA European countries, with a flat shipping rate of 11.99 EUR, and estimated delivery time of 10 to 15 working days after dispatch. For all international orders outside of the EEA, you are responsible for any applicable local import duties, customs clearance fees, or value added tax charges that may be imposed by your local government customs authority. We do not have control over these third-party charges, and we recommend you check your local customs policy before placing your international order to avoid unexpected costs.

Please note that we do not currently ship to regions with restricted international parcel delivery, and we will update this policy to add new supported delivery zones on www.deportesjsanchez.com as we expand our courier service coverage in the future.

4. Parcel Tracking and Delivery Protocols

Once your order has been dispatched, you can use the unique tracking number and link sent to your registered email to check the real-time location and delivery status of your parcel at any time, no extra registration is required to access the tracking service. Our partnered couriers will make two separate delivery attempts to your specified shipping address if no one is available to sign for the parcel during the first attempt. After two failed delivery attempts, the parcel will be held at the nearest local courier pickup point for 7 calendar days, and you will receive a notification from the courier with the pickup point address and opening hours for you to collect your parcel in person.

It is your responsibility to make sure the shipping address you provide during checkout is complete, accurate, and has a correct active local contact phone number that the courier can reach you on. We are not liable for delivery failures caused by incorrect, incomplete address information you submitted, or if you fail to collect your parcel from the designated pickup point within the 7-day holding window. In these scenarios where the parcel is returned to our warehouse due to delivery address errors or unclaimed pickup, you will need to cover the cost of a second re-dispatch if you wish for us to resend the products to you.

5. Damaged, Lost or Delayed Parcel Handling

We take full responsibility for all parcels during the transit period before you successfully sign for the order:

  • If your parcel is confirmed to be completely lost by the courier company, we will either process your full order refund within 7 working days, or arrange a full free reshipment of your ordered products for you, based on your preference.
  • If the outer packaging of your parcel shows obvious signs of severe impact or damage when it is delivered, you can choose to refuse the delivery directly, or sign for the parcel and take clear photos of the damaged packaging and products inside, then send the evidence to our support team within 48 hours after delivery. We will arrange for a free replacement shipment or full refund for you immediately after verification.
  • If your domestic order has not arrived 7 working days after the dispatch date, or your international order has not arrived 20 working days after dispatch, you can contact our support team, and we will launch an official investigation with the courier for you, and update you with progress every 2 working days until the issue is fully resolved.

We do not process any “refund only” requests for parcels that are confirmed to have been successfully signed for at your provided delivery address, per our published Refund and Returns Policy. If you report that you did not receive a parcel that the courier marked as delivered, our team will work directly with the courier to conduct a full location investigation, which may take up to 10 working days to complete.

6. Order Modification and Cancellation Before Dispatch

If you need to modify your shipping address, change your selected shipping service type, or cancel your order entirely before our warehouse team has dispatched your parcel, you can send us a notification via our official email at any time, and we will make the adjustment for you completely free of charge, with no extra fees applied. Once the order has been handed over to the courier and dispatched from our warehouse, we can no longer modify the delivery details or stop the shipment, and you will need to follow our standard returns process to send the items back to us if you no longer wish to keep the purchase.

7. Contact Information

For all shipping related inquiries, parcel tracking support, or special delivery arrangement requests, you can reach DEPORTES J SANCHEZ SA via the following official channels:

  • Contact email: pixelr@deportesjsanchez.com
  • Physical address: Calle Duque de Alba, 8, 05001 Ávila, Spain
  • Telephone: +34 920 223 646

Our shipping support team operates during our regular working hours, and we will respond to all shipping related queries within 24 working hours, to help you get your compact home fitness gear as quickly and smoothly as possible.